All sales are final.

Faulty Goods can be returned within 30 days of invoice for replacement. Returns will not be accepted without prior authorisation. Defective goods will be replaced with equivalent products should the original product be out of stock.

  1. The product(s) must be returned within 14 days from the date of issue of the RAN (Return Authorisation Number) number, otherwise the RAN number will be void and the product will not be accepted.
  2. Any shipping costs incurred in returning product to Thumbs Up are the resellers responsibility.
  3. Goods will not be accepted from the carrier unless clearly marked with a Thumbs Up RAN number.
  4. Warranty will be void unless returned in suitable packaging.
  5. Failure to input the fault description will result in the request being rejected. "Faulty" will not be accepted.
  6. The RAN number is only issued for the goods stated above.
  7. Thumbs Up's standard policy is to replace goods, not to offer credit in exchange for returns. Returned goods will only be credited if they cannot be repaired or replaced by a similar product.
  8. All products will be inspected for shortages; these will be noted and deducted in the case of a credit.
  9. All products will be inspected for damage, in the case of a credit; no credit will be given for damaged goods.
  10. "No Fault Found" goods will be returned.
The buyer is responsible for return shipping expenses under all circumstances.

Some goods are supplied with a manufacturer’s warranty. The reseller may need to contact the manufacturer directly with warranty claims. Thumbs Up will reasonably endeavour to assist the reseller with warranty claims.



All sales are final. Faulty Goods can be returned within 30 days of invoice for replacement. Returns will not be accepted without prior authorisation. Defective goods will be replaced with equivalent products should the original product be out of stock.

  1. The product(s) must be returned within 14 days from the date of issue of the RAN number, otherwise the RAN number will be void and the product will not be accepted.
  2. Any shipping costs incurred in returning product to Thumbs Up (UK) Ltd are the reseller's responsibility.
  3. Goods will not be accepted from the carrier unless clearly marked with a Thumbs Up (UK) Ltd RAN number.
  4. Warranty will be void unless product(s) returned in suitable packaging.
  5. Failure to input the fault description will result in the request being rejected. "Faulty" will not be accepted.
  6. The RAN number is only issued for the goods stated above.
  7. Thumbs Up's standard policy is to replace goods, not to offer credit in exchange for returns. Returned goods will only be credited if they cannot be repaired or replaced by a similar product.
  8. All products will be inspected for shortages; these will be noted and deducted in the case of a pre-approved credit.
  9. All products will be inspected for damage, in the case of a pre-approved credit; no credit will be given for damaged goods.
  10. "No Fault Found" goods will be returned at your cost.
  11. The buyer is responsible for shipping expenses under all circumstances.
  12. Some goods are supplied with a manufacturer’s warranty. The reseller may need to contact the manufacturer directly with warranty claims. Thumbs Up (UK) Ltd will use reasonable endeavours to assist the reseller with warranty claims.


Although Thumbs Up are happy to exchange defective items, we reserve the right to inspect any that are returned before any repair or exchange is made.

The nature of these toys means that user error can cause damage. If they appear to be broken due to impact and don’t appear to have any manufacturing faults we will not exchange or repair them. Thumbs Up’s decision in this matter is final.



The following is a step-by-step guide on how to return products to Thumbs Up (UK) Ltd. Our aim is to process returns smoothly and quickly. This can only be achieved if the following procedure is used. Always use the Thumbs Up Returns Form.

If you do not have a copy at hand, please call your account manager who will fax or email you one to you immediately. Alternatively you can download one from our website, www.thumbsupuk.com

Should you have any enquires relating to returns please call 0845 466 8880 and speak to your account manager.

Notes:


Address: Thumbs Up (UK) Ltd
Returns Department
Unit 2, Braintree Industrial Estate
Braintree Road
Ruislip, HA4 0EJ
Tel: 0845 466 8880
Fax: 0845 466 8881
Email: returns@thumbsupuk.com